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  2. Troubleshooting Questions

Troubleshooting Questions

Need to troubleshoot? Here are answers to the most frequently asked questions!

General

  • I cannot find the Quantfury app in App Store or Google Play Store
  • I forgot my password
  • I lost my device

Trading

  • Why have all my open positions been closed, and my account balance is at $0?
  • I see ‘Trading not Available’ on an asset I want to trade
  • I'm having problems with my stop / target order

Funding and Withdrawals

  • Can I fund my Quantfury account balance with less than the minimum amount?
  • Why isn't my USDT wallet being accepted when I'm funding or withdrawing from my account balance?
  • Can I send dollars to Quantfury?
  • I withdrew my funds and still didn’t receive it, what's going on?
  • I funded my Quantfury account balance wallet, but I don't see the funds in my app

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